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Come join our Team!


Currently hiring for a Part-Time position to work at our Bastrop office two days a week. There is also an optional opportunity to work an additional one day a week in La Grange, though this is not a requirement.  Additionally, there is an opportunity for on-call work that can provide extra income for those who are interested.


Customer Service Representative


Do you enjoy doing work that matters and serving people? Are you a fast learner with a positive attitude? Do you work well with people of all ages and communicate well?  Are you an unusually organized person with an uncanny ability to multi-task? If you answered yes to these questions, please read on...


We need a customer service representative to join our team that will be responsible for the serving of patients in need of home medical equipment and supplies. 

Experience in medical equipment field preferred, but will consider other medical and health professional experience/education. 


Responsibilities of this position: 

  • ​Serve patients of a variety of ages by assessing their need and providing them with the home medical equipment and supplies that best meet those needs.

  • Maintaining a professional retail and work area while communicating inventory needs to better serve patients.

  • Communicate with customers or referral sources to receive orders for delivery, pick-up, discontinuance, maintenance or changes in service.

  • Collect information from patients or doctors that will help document the patients needs and to have the best chance for insurances to pay for the equipment or supplies.

  • Complete verification of insurance for DME coverage to effectively communicate to patients their responsibilities.

  • Schedules deliveries, pick-ups, discontinuances, maintenance or changes in service.

  • Provides patient/client orientation and instruction on the proper use and safety of equipment.

  • Must have customer service skills to work with clients in office setting.

  • Maintains a neat, clean personal appearance.


Ideal Candidate:

  • ​The ability to communicate well while building relationships with patients and health professionals

  • A high level of proficiency in computer related tasks and programs

  • Ability to relate with various team members and make decisions

  • Passionate about what we do and willing to reach out to prospective customers

  • Persistent, dedicated, and committed

  • Positive attitude

  • A servant’s heart

  • Self-motivated and efficient

  • Team player

  • A problem solver

  • Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers

  • Wants to do work that matters and is not looking for a J-O-B

  • A desire to see their effort help and provide for the needs of people

  • Markets the company in a positive and professional manner at all times


How to Apply?


Please fill out our general application - thank you for your interest in joining our team!

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