Come join our Team!

 

Currently hiring for a Part-Time position to work at our Bastrop office (hours still being determined 16-25). Additionally, there is an opportunity for on-call work that can provide extra income for those who are interested.

 

Customer Service Representative

 

Do you enjoy doing work that matters and serving people? Are you a fast learner with a positive attitude? Do you work well with people of all ages and communicate well?  Are you an unusually organized person with an uncanny ability to multi-task? If you answered yes to these questions, please read on...

 

We need a customer service representative to join our team that will be responsible for the serving of patients in need of home medical equipment and supplies. 

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Experience in medical equipment field preferred, but will consider other medical and health professional experience/education. 
 

 

Responsibilities of this position: 

• ​Serve patients of a variety of ages by assessing their need and providing them with the home medical equipment and supplies that best meet those needs.

• Maintaining a professional retail and work area while communicating inventory needs to better serve patients.

• Communicate with customers or referral sources to receive orders for delivery, pick-up, discontinuance, maintenance or changes in service.

• Collect information from patients or doctors that will help document the patients needs and to have the best chance for insurances to pay for the equipment or supplies.

• Complete verification of insurance for DME coverage to effectively communicate to patients their responsibilities.

• Schedules deliveries, pick-ups, discontinuances, maintenance or changes in service.

• Provides patient/client orientation and instruction on the proper use and safety of equipment.

• Must have customer service skills to work with clients in office setting.

• Maintains a neat, clean personal appearance.

 

Ideal Candidate:

• ​The ability to communicate well while building relationships with patients and health professionals

• A high level of proficiency in computer related tasks and programs

• Ability to relate with various team members and make decisions

• Passionate about what we do and willing to reach out to prospective customers

• Persistent, dedicated, and committed

• Positive attitude

• A servant’s heart

• Self-motivated and efficient

• Team player

• A problem solver

• Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers

• Wants to do work that matters and is not looking for a J-O-B

• A desire to see their effort help and provide for the needs of people

• Markets the company in a positive and professional manner at all times

 

How to Apply?

 

Please fill out our general application - thank you for your interest in joining our team!