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Come join our Team!


Currently hiring one Full-Time Customer Service Representative/ Technician that will work at our Bastrop Office


Customer Service Representative / Technician


Do you enjoy doing work that matters and serving people? Are you a fast learner with a positive attitude? Do you work well with people of all ages and communicate well?  Are you an unusually organized person with an uncanny ability to multi-task? If you answered yes to these questions, please read on...


We need a customer service representative to join our team that will be responsible for the serving of patients in need of home medical equipment and supplies. 

Experience in medical equipment field preferred, but will consider other medical and health professional experience/education. 


Responsibilities of this position: 

  • Handles incoming referrals and orders for delivery and pick up, collecting essential information such as patient demographics, physician details, insurance verification, and billing information.

  • Verifies insurance coverage for DME, including deductible, effective date, and claims address, and provides necessary documentation for reimbursement.

  • Collaborates with the HME Office Manager and Service/Maintenance personnel to fulfill unique equipment or supply requirements for patients.

  • Informs patients or caregivers about insurance benefits and arranges private pay billing, if necessary.

  • Engages with lobby customers to answer inquiries, suggest home care solutions, and maintain merchandise stock and displays.

  • Maintains comprehensive product knowledge to offer guidance on product use, functionality, and setup.

  • Coordinates delivery and pick up arrangements with family members, referral sources, and warehouse personnel.

  • Promotes sales growth for the company and maintains proper cash management and accounting of cash drawer.

  • Ensures timely completion of paperwork in the billing system for equipment setup and pick up tracking.

  • Demonstrates a cooperative and team-oriented approach, supporting co-workers when needed.

  • Participates in a rotating on-call schedule.

  • Demonstrates professionalism, courtesy, and patience when interacting with customers.

  • Represents the company in a positive and professional manner at all times.


Ideal Candidate:

  • ​The ability to communicate well while building relationships with patients and health professionals

  • A high level of proficiency in computer related tasks and programs

  • Ability to relate with various team members and make decisions

  • Passionate about what we do and willing to reach out to prospective customers

  • Persistent, dedicated, and committed

  • Positive attitude

  • A servant’s heart

  • Self-motivated and efficient

  • Team player

  • A problem solver

  • Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers

  • Wants to do work that matters and is not looking for a J-O-B

  • A desire to see their effort help and provide for the needs of people

  • Markets the company in a positive and professional manner at all times


How to Apply?


Please fill out our general application - thank you for your interest in joining our team!

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