Come join our Team!

 

Currently hiring one Full-Time Customer Service Representative/ Technician that will work at our La Grange Office

 

Customer Service Representative / Technician

Location: La Grange Office

Schedule: Full‑Time, Monday–Friday, with participation in a rotating on‑call schedule shared among the Tech team.

 

Do you enjoy doing work that matters and serving people? Are you a fast learner with a positive attitude? Do you communicate well with people of all ages and thrive in a team environment?  If you answered yes to these questions, please read on...

 

We are seeking a Customer Service Representative / Technician to join our team serving patients in need of home medical equipment and supplies. This position focuses primarily on customer service and office‑based responsibilities (approximately 4 days per week) while also participating in service, maintenance, delivery, (approximately 1 day per week) and on‑call support as part of our SMD team rotation.

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Experience in the medical equipment field is preferred but not required; related experience in healthcare, customer service, or technical fields will also be considered.

 

Responsibilities of this position: 
 

Customer Service (Primary Role):

• Handle incoming referrals and orders for delivery and pick‑up, collecting and managing necessary patient, physician, and insurance information.

• Verify insurance coverage for durable medical equipment (DME) and assist with documentation for reimbursement or private‑pay arrangements.

• Engage with customers in the office lobby, answer questions, and maintain inventory displays.

• Coordinate with the HME Office Manager and SMD team to ensure timely fulfillment of orders.

• Maintain accurate records in billing systems and ensure proper documentation for equipment setups and returns.

• Promote company products and services courteously and professionally, upholding strong customer relationships.

​Service, Maintenance & Delivery (One Day per Week + On‑Call Rotation):

• Deliver, set up, and instruct patients on home medical equipment, oxygen systems, and related products.

• Perform minor maintenance, cleaning, and repair of equipment, both in‑office and in patients’ homes.

• Assist with warehouse upkeep and routine office maintenance tasks.

• Rotate through on‑call duty with other SMD team members to support patients after hours as needed.

• Maintain a safe driving record (TX Class C license required) and follow delivery schedules responsibly.

• Lift up to 65 lbs when required during equipment handling or deliveries.

 

Ideal Candidate:

• ​Excellent communication and relationship‑building skills with patients and healthcare professionals

• Strong computer proficiency and attention to detail

• Dependable, organized, and able to multitask

• Positive attitude, servant’s heart, and commitment to meaningful work

• Self‑motivated team player and proactive problem solver

• Professional, courteous, and accountable in all interactions

• Physically capable of occasional equipment handling and field work

• Wants to do work that matters and is not looking for a J-O-B

• Markets the company in a positive and professional manner at all times

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This is an opportunity to make a tangible difference in people’s lives—providing critical medical equipment and compassionate service to those in need—while developing skills across both customer service and technical support roles.

 

How to Apply?

 

Interviews being conducted through Indeed.com, but feel free to fill out our general application - thank you for your interest in joining our team!