Come join our Team!

 

Currently hiring one Full-Time Customer Service Representative/ Technician that will work at our Bastrop Office

 

Customer Service Representative / Technician

 

Do you enjoy doing work that matters and serving people? Are you a fast learner with a positive attitude? Do you work well with people of all ages and communicate well?  Are you an unusually organized person with an uncanny ability to multi-task? If you answered yes to these questions, please read on...

 

We need a customer service representative to join our team that will be responsible for the serving of patients in need of home medical equipment and supplies. 

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Experience in medical equipment field preferred, but will consider other medical and health professional experience/education. 
 

 

Responsibilities of this position: 

• Handles incoming referrals and orders for delivery and pick up, collecting essential information such as patient demographics, physician details, insurance verification, and billing information.

• Verifies insurance coverage for DME, including deductible, effective date, and claims address, and provides necessary documentation for reimbursement.

• Collaborates with the HME Office Manager and Service/Maintenance personnel to fulfill unique equipment or supply requirements for patients.

• Informs patients or caregivers about insurance benefits and arranges private pay billing, if necessary.

• Engages with lobby customers to answer inquiries, suggest home care solutions, and maintain merchandise stock and displays.

• Maintains comprehensive product knowledge to offer guidance on product use, functionality, and setup.

• Coordinates delivery and pick up arrangements with family members, referral sources, and warehouse personnel.

• Promotes sales growth for the company and maintains proper cash management and accounting of cash drawer.

• Ensures timely completion of paperwork in the billing system for equipment setup and pick up tracking.

• Demonstrates a cooperative and team-oriented approach, supporting co-workers when needed.

• Participates in a rotating on-call schedule.

• Demonstrates professionalism, courtesy, and patience when interacting with customers.

• Represents the company in a positive and professional manner at all times.

 

Ideal Candidate:

• ​The ability to communicate well while building relationships with patients and health professionals

• A high level of proficiency in computer related tasks and programs

• Ability to relate with various team members and make decisions

• Passionate about what we do and willing to reach out to prospective customers

• Persistent, dedicated, and committed

• Positive attitude

• A servant’s heart

• Self-motivated and efficient

• Team player

• A problem solver

• Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers

• Wants to do work that matters and is not looking for a J-O-B

• A desire to see their effort help and provide for the needs of people

• Markets the company in a positive and professional manner at all times

 

How to Apply?

 

Please fill out our general application - thank you for your interest in joining our team!