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Abstract Paint

Frequently Asked Questions

  • Do you Deliver?
    Our wide array of products can be conveniently delivered through reputable carriers like UPS®, FedEx®, and USPS, or via our dedicated company vehicles. These shipping companies are known for their prompt delivery services, and we can provide you with tracking information to keep you informed. If we will deliver with our company vehicle, we will provide you with a specific date and time window for our arrival.
  • What if my equipment needs service or repair?
    Fayette Medical Supply has an experienced service department where a wide range of our products can be serviced or repaired at our locations. We stock certain rollators and other items because of their quality and the availability of parts. One of the many reasons to trust us when looking for your next product. However, certain items we offer are unable to undergo maintenance due to the unavailability of parts. Certain items are also unable to be worked on at our facility due to requiring recalibration and/or specialized equipment and must be sent back to the manufacturer.
  • What do I do if my equipment breaks down?
    Give us a call or stop by one of our offices. Fayette Medical Supply will send your equipment in for an evaluation and provide you with a rental product for use while yours is being repaired (in most cases). We will check to see if your equipment is covered under warranty or if insurance will cover repair and/or replacement.
  • What information should my detailed prescription have on it?
    Length of need (if known) Patient’s full name and date of birth (DOB) Appropriate ICD-10 diagnosis codes supporting prescription A detailed description of the product or service needed Physician’s signature (no stamps) and date
  • Can you move my existing chair or bed when you deliver my new equipment?
    Fayette Medical Supply requires that your home be ready for your new equipment and that all obstructing furniture be removed before we arrive. If you are not ready when we arrive, it’s possible that we will have to reschedule your delivery for a different day.
  • How do I check the status of my equipment?
    To check the status of your order you can call 800-442-6704 or fill out our contact form at the bottom of our homepage.
  • How does CareCredit work?
    For over 30 years, CareCredit has been providing a valuable financing option for treatments and procedures that typically are not covered by insurance, or for times when insurance doesn't cover the full amount. CareCredit is also used by cardholders to pay for deductibles and co-payments. Click here for options to apply.
  • What is a Prior Authorization Request?
    When requesting a prior authorization (PAR) with specific insurance policies, it is common for the insurance company to require detailed information. This includes a prescription from your doctor for the requested products, along with supporting notes, documentation, or relevant medical information that explains the medical necessity for the product. Once this information is submitted, the insurance company evaluates whether to provide coverage. The duration of this process varies, ranging from as little as two weeks to as long as one or two months, depending on your insurance provider.
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