Answers about delivery, service, prescriptions, and coverage. Don't see yours? Call 800-442-6704.
Yes — for major pieces of durable medical equipment (hospital beds, wheelchairs, power mobility devices, lift chairs, and oxygen concentrators), our company vehicles deliver directly to your home or to the hospital for discharge. We'll give you a specific date and time window for arrival. Smaller items and supplies are drop-shipped straight to your door via UPS®, FedEx®, or USPS, with tracking provided. If pickup works better for your situation, we're happy to coordinate that with a caregiver or family member on your behalf.
Fayette Medical Supply has an experienced service department where a wide range of our products can be serviced or repaired at our locations. We stock certain rollators and other items because of their quality and the availability of parts — one of the many reasons to trust us for your next product. Certain items cannot undergo maintenance due to part availability, and some must be sent to the manufacturer for recalibration or specialized equipment.
Give us a call or stop by one of our offices. Fayette Medical Supply will send your equipment in for evaluation and provide you a rental product for use while yours is being repaired (in most cases). We will check whether your equipment is covered under warranty or if insurance will cover repair and/or replacement.
Fayette Medical Supply requires that your home be ready for your new equipment and that all obstructing furniture be removed before we arrive. If you are not ready when we arrive, it's possible we will have to reschedule your delivery for a different day.
To check the status of your order, call 800-442-6704 or fill out the contact form at the bottom of our homepage.
For over 30 years, CareCredit has provided a valuable financing option for treatments and procedures not typically covered by insurance, or when insurance doesn't cover the full amount. Cardholders also use CareCredit to pay deductibles and co-payments. Click here for options to apply.
When requesting a prior authorization (PAR) with specific insurance policies, the insurance company commonly requires detailed information: a prescription from your doctor for the requested products, along with supporting notes, documentation, or relevant medical information explaining medical necessity. Once submitted, the insurance company evaluates whether to provide coverage. The process ranges from as little as two weeks to as long as one or two months, depending on your insurance provider.
Most insurance plans are required to cover a breast pump, and we bill your insurance directly rather than asking you to pay out of pocket. You'll need a prescription from your OB or provider — once we have that, we verify your benefits and handle the billing. We stock Motif pumps at both locations, so many moms can walk out with a pump the same day, plus other brands like Spectra and Medela to match your coverage. Check your eligibility or call 800-442-6704 to get started.
Yes — online orders currently ship to Texas addresses only. Shipping is a flat $9.99, or free on orders over $200, and orders typically arrive within 5–7 business days. A few items (such as certain CPAP machines) legally require a prescription upload before we can ship — those orders are held until we receive and verify it. Questions about your order? Call 800-442-6704.
Merchandise may be returned within 30 days of your invoice date, provided it's unused, in its original packaging, and approved by a manager after inspection. Returns requested after 7 days include a 20% restocking fee, and certain items — special/custom orders, support hose, braces, and incontinence supplies — aren't eligible for return. Medicare- and insurance-covered equipment that's defective or unsuitable is handled separately and can be repaired or replaced regardless of these general terms. See our full Return & Exchange Policy for details.
Daily and weekly cleaning is needed to extend the life and fit of your product. Click here for CPAP cleaning guidelines.
The pressure setting prescribed for your therapy is customized to meet your specific needs. If you believe that an adjustment to the setting is necessary, please consult your physician for guidance. If you have a detailed prescription for a pressure change, feel free to visit any of our offices, where our representatives will gladly assist you in modifying your settings. While appointments are not required, scheduling one can help minimize your wait time.
Please refer to the product replacement guide below. Please note that this serves as a general guideline, and your insurance carrier may have slightly varying requirements.
* Able to get a three month supply of this product
Manufacturers' guidelines recommend a maintenance check once per year. When serviced, our technician will check the operation of your concentrator and may change filters and tubing at that time.
Rain-out occurs when the air in the room is cooler than the air coming out of your humidifier. To address this issue, you can lower the heat setting on your humidifier if a lower setting is comfortable for you. We also recommend elevating your PAP tubing either over a headboard or with a tubing holder (available for purchase at our offices), which helps keep condensation from collecting.
If your mask initially provided a good fit, you might only require a new mask cushion. With regular use, the silicone material in the cushion can deteriorate over time. By regularly replacing your supplies, you ensure that the materials remain fresh and maintain a proper fit. Please refer to the CPAP/BiLevel replacement guidelines in the previous question.
If you recently obtained a new mask and are experiencing fitting issues, it's possible that a different size or type of mask is needed. We encourage you to contact our office and arrange an appointment with one of our fitting experts. They will assist you in finding the interface that best suits your facial structure, ensuring a comfortable and optimal fit. Or, if you'd prefer, we can also send you a link for a remote fitting to your smartphone or tablet.