Frequently Asked Questions | Fayette Medical Supply

Our wide array of products can be conveniently delivered through reputable carriers like UPS®, FedEx®, and USPS, or via our dedicated company vehicles. These carriers are known for prompt delivery, and we can provide tracking information to keep you informed. If we deliver with our company vehicle, we will provide a specific date and time window for our arrival.

Fayette Medical Supply has an experienced service department where a wide range of our products can be serviced or repaired at our locations. We stock certain rollators and other items because of their quality and the availability of parts — one of the many reasons to trust us for your next product. Certain items cannot undergo maintenance due to part availability, and some must be sent to the manufacturer for recalibration or specialized equipment.

Give us a call or stop by one of our offices. Fayette Medical Supply will send your equipment in for evaluation and provide you a rental product for use while yours is being repaired (in most cases). We will check whether your equipment is covered under warranty or if insurance will cover repair and/or replacement.

Length of need (if known)
Patient's full name and date of birth (DOB)
Appropriate ICD-10 diagnosis codes supporting the prescription
A detailed description of the product or service needed
Physician's signature (no stamps) and date

Fayette Medical Supply requires that your home be ready for your new equipment and that all obstructing furniture be removed before we arrive. If you are not ready when we arrive, it's possible we will have to reschedule your delivery for a different day.

To check the status of your order, call 800-442-6704 or fill out the contact form at the bottom of our homepage.

For over 30 years, CareCredit has provided a valuable financing option for treatments and procedures not typically covered by insurance, or when insurance doesn't cover the full amount. Cardholders also use CareCredit to pay deductibles and co-payments. Click here for options to apply.

When requesting a prior authorization (PAR) with specific insurance policies, the insurance company commonly requires detailed information: a prescription from your doctor for the requested products, along with supporting notes, documentation, or relevant medical information explaining medical necessity. Once submitted, the insurance company evaluates whether to provide coverage. The process ranges from as little as two weeks to as long as one or two months, depending on your insurance provider.